Iberian Prestige Chauffeurs
TERMS & CONDITIONS
Last updated: 10 October 2026
1. Introduction
Welcome to Iberian Prestige Chauffeurs.
These Terms & Conditions govern the use of our website and the booking of chauffeur-driven transportation, private tours and related services offered by Iberian Prestige Chauffeurs.
By using our website or submitting a booking, you agree to these Terms & Conditions. Please read them carefully before making a reservation.
If you do not agree with these terms, please do not proceed with a booking.
2. Company Information
Business Name: Iberian Prestige Chauffeurs
Tax Identification Number (NIF): 517666421
Registered Address: Rua do Sol, No. 12, Ground Floor B, Areais de São João, Albufeira, Portugal
Website: https://iberianprestigechauffeurs.com/
Email: bookings@iberianprestigechauffeurs.com
Telephone: +351 928 230 712
In these Terms & Conditions, “we”, “us” and “our” refer to Iberian Prestige Chauffeurs. “You” and “your” refer to the customer making or using a booking.
3. Services Offered
Iberian Prestige Chauffeurs provides premium chauffeur and private transportation services, subject to availability and applicable legal requirements.
Our services may include:
- Airport transfers and hotel transfers.
- Private point-to-point transfers.
- Municipality-to-municipality transfers.
- Long-distance transfers.
- Chauffeur services by the hour.
- Private tours and sightseeing experiences.
- Golf transfers.
- Corporate transportation.
- Transportation for events and special occasions.
- Other chauffeur services expressly offered on our website.
The exact service, vehicle category, itinerary, duration and inclusions depend on the selected service and the details confirmed at the time of booking.
Any additional services not included in the original booking may incur extra charges.
4. Reservations and Availability
All bookings are subject to availability.
Customers are strongly advised to contact Iberian Prestige Chauffeurs before making a reservation to confirm availability for their requested date, time, itinerary and service.
Submitting a booking request does not, by itself, guarantee that the service can be provided.
A reservation is confirmed only when the requested service has been accepted, the required payment has been successfully completed and a booking confirmation has been issued by us.
We reserve the right to decline or cancel an unconfirmed booking if our schedule is full, the requested service is unavailable, or the booking cannot be fulfilled.
If a booking has already been confirmed and paid for, and we subsequently become unable to provide the service, the customer will be informed as soon as reasonably possible and offered a full refund for the affected service, unless an alternative arrangement is agreed upon.
Customers should ensure that all booking details are accurate before submitting their reservation.
5. Prices and Quotations
Prices are displayed in euros (€), unless expressly stated otherwise.
The price of a service may depend on the selected service type, pick-up and drop-off locations, distance, duration, vehicle requirements, additional services and other details relevant to the booking.
Our pricing may include the following categories:
Municipality-Based Transfers: Fixed prices may apply to transfers between specified municipalities or locations.
Long-Distance Transfers: Prices are calculated according to the applicable pricing structure and the journey details.
Private Tours: Prices depend on the selected tour, duration, itinerary and any stated inclusions.
Chauffeur by the Hour: Prices are based on the applicable hourly rate and the number of hours booked.
The price shown at checkout or expressly confirmed in a quotation is the applicable price for the service, subject to any clearly communicated additional charges or changes agreed with the customer.
Any quotation is subject to the stated conditions and availability at the time of confirmation.
Additional stops, waiting time, changes to the itinerary or services outside the original booking may incur additional charges. Where reasonably possible, these charges will be communicated to the customer before they are incurred.
6. Payments
Payment must be completed through the payment methods made available during checkout.
Depending on availability and eligibility, payment methods may include:
- Credit and debit cards.
- MB WAY.
The availability of a particular payment method may depend on the customer’s location, billing details, currency and the conditions imposed by the relevant payment provider.
Customers are responsible for providing accurate billing and payment information.
A booking is not confirmed until the required payment has been successfully processed and a booking confirmation has been issued.
If a payment fails, remains incomplete or is rejected by the payment provider, the booking may remain unconfirmed.
Any payment-related dispute or suspected unauthorised transaction should be reported to us promptly.
7. Booking Confirmation
Following successful payment and acceptance of the reservation, the customer will receive a booking confirmation using the contact details supplied during checkout.
The customer should carefully review the confirmation, including:
- Pick-up date and time.
- Pick-up and drop-off locations.
- Passenger numbers.
- Contact details.
- Selected service and any additional options.
- Any specific instructions or agreed arrangements.
Customers must contact us promptly if any information is incorrect.
The booking confirmation should be retained until the service has been completed.
8. Airport Transfers and Flight Information
For airport transfers, customers should provide accurate flight information wherever requested, including the airline, flight number, arrival airport and scheduled arrival time.
Customers are responsible for ensuring that the flight details supplied are correct.
Where flight monitoring is offered or expressly agreed, we may use the supplied flight information to coordinate the pick-up. Flight monitoring does not guarantee that delays, diversions, cancellations or other disruptions can always be accommodated.
Customers must inform us as soon as possible of any flight changes or other circumstances affecting the booking.
Any waiting-time allowance, meeting arrangements or additional charges applicable to an airport transfer will be communicated as part of the booking details or the relevant service conditions.
9. Meet & Greet Services
A Meet & Greet service may be available as an optional extra at the price displayed or confirmed at the time of booking.
Where selected, the specific meeting point and arrangements will be communicated to the customer where applicable.
Customers should provide a working telephone number and remain reachable around the scheduled pick-up time.
Meet & Greet services are subject to the rules and access restrictions of the relevant airport, venue or property.
10. Waiting Time and No-Shows
Customers should be ready at the agreed pick-up location and time.
Any waiting-time allowance included in the booking, and any additional waiting charges, will be communicated in the relevant booking details or service conditions.
If a customer is delayed, cannot be located or fails to appear at the agreed pick-up point, we will make reasonable efforts to contact the customer using the information provided.
If the customer cannot be reached or does not appear within the applicable waiting period, the booking may be treated as a no-show and the service may be considered unfulfilled by the customer.
A no-show may be non-refundable, subject to the applicable booking conditions and mandatory consumer rights.
Customers should contact us immediately if they anticipate being late or cannot locate their chauffeur.
11. Cancellation and Refund Policy
11.1 Customer Cancellations
Customers may cancel a booking and receive a full refund, provided that the cancellation request is received at least 24 hours before the scheduled pick-up time.
Cancellations made less than 24 hours before the scheduled pick-up time are non-refundable.
The cancellation deadline is calculated by reference to the scheduled pick-up time stated in the booking confirmation.
Cancellation requests must be submitted directly to Iberian Prestige Chauffeurs using the contact details provided on our website. Customers should retain written confirmation of their cancellation request.
A cancellation is considered received when it reaches us through an appropriate communication channel.
11.2 Company Cancellations and Availability
All reservations are subject to availability. Customers are strongly advised to contact us before booking to confirm that our schedule allows us to provide the requested service.
We reserve the right to decline or cancel a booking request that has not yet been confirmed if our schedule is full or the requested service is unavailable.
If we cancel a confirmed and paid booking because we are unable to provide the service, the customer will receive a full refund for the affected service, unless the customer agrees to an alternative arrangement.
11.3 Refund Processing
Approved refunds will be processed through the original payment method wherever possible.
The time required for the refund to appear in the customer’s account may depend on the payment provider or financial institution.
These cancellation and refund conditions do not limit any mandatory consumer rights applicable under Portuguese or European Union law.
12. Changes to Reservations
Customers who wish to change a booking must contact us as soon as possible.
Changes to the date, pick-up time, route, passenger numbers, luggage requirements, vehicle requirements or selected services are subject to availability and our approval.
A requested change is not confirmed until we have expressly accepted it.
Changes may result in a price adjustment. Any additional charge will be communicated to the customer before the change is confirmed.
If the requested change cannot be accommodated, the original booking conditions will continue to apply unless otherwise agreed.
A request to change a booking may be treated as a cancellation and a new booking where necessary.
13. Private Tours and Itineraries
Private tours are provided according to the itinerary, duration, inclusions and conditions described on our website or confirmed in the booking.
Tour itineraries may be affected by traffic, weather, road closures, opening hours, venue restrictions or other circumstances beyond our reasonable control.
Where reasonably possible, we will inform the customer of significant changes and discuss suitable alternatives.
Admission tickets, meals, drinks, guide services, activities and other third-party services are not included unless expressly stated in the relevant tour description or booking confirmation.
Customers are responsible for reviewing the tour description and ensuring that the selected itinerary meets their requirements.
14. Chauffeur by the Hour
Hourly chauffeur services are provided for the number of hours and under the conditions agreed at the time of booking.
Customers should communicate their intended itinerary and any specific requirements in advance.
Additional hours, itinerary changes, additional stops or services extending beyond the agreed booking may incur extra charges, subject to availability and confirmation.
The chauffeur must comply with applicable road traffic laws, safety requirements and lawful restrictions. Customers may not require the chauffeur to act unlawfully or unsafely.
15. Vehicles, Passengers and Luggage
We will endeavour to provide a vehicle suitable for the service booked and the requirements confirmed with the customer.
Passenger capacity and luggage capacity are limited by the vehicle’s legal and practical limits.
Customers must provide accurate information about the number of passengers, luggage and any special requirements before the booking is confirmed.
We cannot guarantee that additional passengers or luggage not declared at the time of booking can be accommodated.
If the vehicle cannot safely or legally accommodate the passengers or luggage presented, we may need to modify or decline the service. Any resulting refund or additional charge will be handled in accordance with the applicable booking terms and mandatory consumer rights.
16. Child Seats and Special Requirements
Customers requiring baby seats, child seats, booster seats, accessibility arrangements or other special equipment must notify us when making the booking.
Such arrangements are subject to availability and must be confirmed by us.
Any additional charge will be communicated before the booking is confirmed.
Customers should provide the relevant information, including the child’s age or size where necessary, to help us arrange suitable equipment.
A request for special equipment is not considered accepted until it has been confirmed by us.
17. Optional Extras
Optional extras, including drinks, special amenities or other additional services, may be available at the prices displayed or confirmed during booking.
Extras are subject to availability and must be selected or agreed upon before the service, unless otherwise expressly accepted by us.
Any extra charge will be communicated to the customer before the additional service is confirmed.
18. Passenger Conduct and Vehicle Care
Customers are expected to behave respectfully towards the chauffeur and to take reasonable care of the vehicle.
The following are not permitted:
- Smoking or vaping inside the vehicle.
- Illegal activity.
- Behaviour that threatens the safety or comfort of the chauffeur or other passengers.
- Damage to the vehicle or its equipment.
- Any conduct that breaches applicable law or safety requirements.
Customers may be held responsible, to the extent permitted by law, for reasonable and evidenced costs arising from damage caused by their actions or negligence.
Where a customer’s conduct creates a genuine safety risk or makes continuation of the service unlawful or unsafe, we may take reasonable steps to protect the chauffeur, passengers and vehicle, including ending the service where necessary.
Any decision to terminate a service and any resulting financial consequences will remain subject to applicable law and the circumstances of the case.
19. Delays and Exceptional Circumstances
We will make reasonable efforts to provide services at the agreed time.
However, transportation services may be affected by traffic, road closures, accidents, adverse weather, airport restrictions, public events, vehicle breakdowns, emergency situations or other circumstances beyond our reasonable control.
If a significant disruption affects a confirmed booking, we will endeavour to contact the customer and discuss reasonable alternatives where possible.
Nothing in these Terms & Conditions excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.
20. Complaints and Customer Support
Customers who have a concern regarding a booking or service should contact us as soon as possible.
Complaints may be submitted using the following contact details:
Email: bookings@iberianprestigechauffeurs.com
Telephone: +351 928 230 712
Please include the booking reference, date of service and a clear description of the issue so that we can investigate it.
We will make reasonable efforts to review and respond to complaints promptly.
Customers also retain any rights they may have to use the Portuguese complaints book or other applicable consumer protection procedures.
21. Alternative Dispute Resolution
In the event of a consumer dispute, consumers may contact a competent Alternative Dispute Resolution (ADR) entity, where applicable.
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Website: https://www.consumoalgarve.pt/
Address: Avenida 5 de Outubro, No. 55, Ground Floor Right, 8000-075 Faro, Portugal
Telephone: +351 289 823 135
Email: info@consumoalgarve.pt
The CIMAAL is a consumer dispute resolution entity serving the Algarve region. Consumers may consult its website for information about its competence, procedures and applicable requirements.
This information does not prevent consumers from exercising any rights available to them under applicable law.
22. Personal Data and Privacy
Personal data collected through our website and booking process will be processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.
Our Privacy Policy explains the categories of personal data we collect, the purposes and legal bases for processing, data sharing, retention periods and the rights available to individuals.
Customers should read the Privacy Policy before submitting personal information through our website.
23. Website Content and Intellectual Property
Unless otherwise stated, the website’s content, including text, branding, logos, images, design elements and other materials, is owned by or used with permission by Iberian Prestige Chauffeurs.
Website content may not be copied, reproduced, distributed, modified or commercially exploited without prior authorisation, except where permitted by law.
Customers may use the website for lawful personal purposes and to enquire about or book our services.
24. Third-Party Services and Links
Our website or booking process may include links to third-party websites or services, including payment providers.
Third-party services may be governed by their own terms, conditions and privacy policies.
We are not responsible for the content, policies or availability of third-party websites or services, except where responsibility cannot lawfully be excluded.
Customers should review the relevant third-party terms before using those services.
25. Amendments to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, booking procedures, business practices or applicable legal requirements.
The latest version will be published on our website with its updated date.
The terms applicable to a particular booking will be those accepted or otherwise applicable when the reservation was made, subject to any changes agreed with the customer and any mandatory legal requirements.
26. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid or unenforceable provision will be interpreted or replaced, where legally possible, in a way that most closely reflects its original purpose.
27. Applicable Law and Jurisdiction
These Terms & Conditions are governed by Portuguese law, without prejudice to any mandatory consumer protection provisions that may apply under the law of another jurisdiction.
Any dispute will be handled by the competent courts or dispute resolution bodies in accordance with applicable law.
Nothing in these Terms & Conditions deprives consumers of mandatory rights or legal protections available to them.
28. Contact Us
For questions about these Terms & Conditions, bookings, cancellations, payments or our services, please contact:
Iberian Prestige Chauffeurs
Rua do Sol, No. 12, Ground Floor B, Areais de São João, Albufeira, Portugal
NIF: 517666421
Email: bookings@iberianprestigechauffeurs.com
Telephone: +351 928 230 712
Website: https://iberianprestigechauffeurs.com/
Thank you for choosing Iberian Prestige Chauffeurs. We look forward to providing you with a premium chauffeur experience.